About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
We're seeking a Senior Banking Consultant to join our Retail Banking team. This is a unique opportunity to be a vital part of the team transforming ANZ for the future.
To succeed in this role, you'll need an intense passion and curiosity for people, their needs and wants, putting them at the centre of everything you do. You'll play a key role in helping to deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers.
You'll educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers to meet their financial needs and goals. This includes managing customers through the associated property purchasing journey (with a focus on The Home Buyers Journey).
Your Day
* Act as ANZ products initiator and role model, Eagerly support the Branch Manager in delivering ANZ's retail strategy, in addition to day-to-day operations for the branch.
* Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services.
* Take responsibility to 'know your customer' from a risk perspective.
* Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers.
What We're Looking For
* Prior experience in developing strong relationships in a customer focused role.
* Significant experience in financial services, preferably within the retail banking sector.
* Excellent communication and interpersonal skills.
* Leadership and coaching capabilities.
* Experience in being an influential user and promoter of technology.
* Ability to multi-task, highly adaptable to change and ambiguity.
Why Join Us
At ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
You'll have the resources, opportunities, and support you need to take the next big step in your career.
We offer a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.