TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.
We improve health outcomes for consumers, patients, healthcare professionals, employers, and employees as a global-leading health and well-being provider – encompassing physical, mental, and financial health.
About Us
A blended role where no two days will be the same, a Client Care Counsellor manages clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities.
Key Responsibilities:
* Crisis Counseling: Provides immediate telephone crisis counseling/interventions to employees and family members of customer organisations.
* Management Consultation: Provides immediate management consultation to key employees within customer organisations.
* Support and Information: Provides immediate information and support to the caller requesting a trauma or other workplace intervention.
* Warm Transfers: Responds to warm transfers of clients who request to speak to a Counsellor upon their initial call for services.
* Problem Assessment: Identifies the present problem and determines appropriate service response level as per case response level standards.
* Counseling and Referral: Assesses client's needs and provides telephone counseling when the client is not prepared to accept a referral or book an appointment with a Counsellor.
A Bit About Our Culture
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
What We Offer
TELUS is proud to foster an inclusive culture that embraces diversity. We offer accommodation for applicants with disabilities, as required, during the recruitment process. The health and safety of our team, customers, and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.