Time left to apply End Date: December 18, 2024 (18 days left to apply) job requisition id R65531 About the Role The Operations Support Clerk role is accountable for the resolution of enquiries, while also managing damaged and unidentified items that require repacking and data logging.This position offers a mix of hands-on work and data entry, ensuring comprehensive support for our customers.What we offer The working hours are Monday-Friday, 1.00pm – 7.00pm (Part Time, 30 hours a week).Staff Discounts: Enjoy various benefits from Coles Express, G'Day Rewards, Officeworks, Hertz, and more.Well-Being: We offer free well-being and mental health services to all employees.What You'll Do Creating consignments for delivery in manifesting program.Handling customer paperwork & tracking PODs.Communicating with regional agents to follow up on deliveries.Monthly meeting with the customer.Creating pallets & wrapping freight for transit.Basic computer skills (Outlook, Excel, Word).Professional presentation in emails & meetings.Communicating to management any updates.Handle damaged and unidentified items, performing hands-on repacking and data logging as required.Resolve customer enquiries by carrying out desktop-based research in all relevant internal systems and platforms or by speaking to Operational colleagues.Source an outcome as quickly as possible for the customer – make outbound customer contact (as per the customer's preferred contact method) within 24 hours where possible.Document outcomes and close the enquiry.Follow up on Activity closure to ensure a fast resolution for the customer.Keep the customer informed of progress, updates, and outcomes.Professional presentation on teams meeting with customer every month.This role consists of manual handling drink cartons up to 25 kg.About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand.We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.To learn more about our story, visit teamglobalexp.com.Why TGE Competitive salary above industry standards.Upskilling, training, mentoring and more to support your career development journey.Fun and practical employee perks and discounts.Flexible work, including work from home.Inclusive parental leave policy that supports all parents & carers.Peer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyone We celebrate difference.We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.Our recruitment process Applying for a job starts with an online application form.From there, you may be invited to complete an online assessment followed by a virtual or in-person interview.The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.Other things to note When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of Linked In's Top Companies of 2023 and 2024 in Australia.About Us Connecting people and communities | Driving e Commerce | Moving Australia & New Zealand.With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand.Backed by Allegro Funds, Australia's most awarded and largest transformation and turnaround private equity firm, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the heart of ours.#J-18808-Ljbffr