Product Specialist - Systems The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Product Specialist - Systems
Product Specialist-Systems
We are currently seeking Product Specialist-Systems to join the Business systems and applications Team. As part of the team, you will be instrumental in advancing the disciplines within Darwin ( Internal facing claims management platform) and Digital releases, deployments, and testing. The successful candidate will collaborate closely with stakeholders and subject matter experts to identify, develop, and deploy new business processes in conjunction with business and technology teams.prehensive training on existing systems will be provided to the selected candidate.
What are my accountabilities?
1. Collaborating with stakeholders to establish operational processes that support administrative, development, testing, and release management activities.
2. Managing business systems and applications tickets in ServiceNow.
3. Supporting the business with Darwin(Internal facing claims management platform) or Digital initiatives, as assigned.
4. Acting effectively as a liaison between our users, vendors, and the application development team.
5. Working independently with members of the usermunity to define and scrutinize the size (cost) of proposed future development requirements.
6. Reporting on issues and deliverables.
7. Assisting in the development of training materials and providing support to end-users.
8. Managing system documentation and ensuring all processes are accurately recorded.
9. Participating in system testing and quality assurance processes
10. Maintain accuracy of all learning materials
About you :
11. Proven ability in both stakeholder management and a basic understanding of claims and loss adjusting would be beneficial
12. Excellentmunication and interpersonal skills.
13. Strong analytical and problem-solving skills.
14. The ability to work collaboratively in a team environment and with cross-functional teams.
15. Proficiency in Microsoft Office Suite.
16. Previous experience in level one helpdesk or Customer Service would be desirable
Caring Counts
It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.
Sedgwick is an equal opportunity employer; we aremitted to ensuring that our recruitment process is fair and accessible for all candidates.
If you require any special amodations, we encourage you to let us know at the time of your application.
Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!
Why Sedgwick?
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We aremitted to providing excellent service to our clients and are passionate about helping them through difficult times.
With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!
Some of the Benefits of working with us are:
17. Hybrid working arrangement. #LI-Hybrid
18. Professional Development through Sedgwick Australia University
19. % on top of Superannuation Guarantee
20. Domestic and International Career Pathways
21. Employee Resource Groups
Sedgwick is an Equal Opportunity Employer.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a uniquebination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Job ID R50694