Job DetailsDeskside Technician IILocation: Bedford, MAPosted: 9/12/2024Job ID#: 58419Job Category: Deskside Technician IIPosition Type: Full TimeDuration: PermanentWho we are.Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do?Provide hardware/software support services to onsite client including break/fix.Implement virus detection and eradication procedures.Diagnose end-user system failures and implement repair solutions.Diagnose printer and other peripheral device failures and implement repair solutions.Troubleshoot network devices in order to ensure connectivity from the PC to the Network.Provide installation and upgrading services of hardware and software.Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.Setup and troubleshooting audio/video equipment such as projectors and video conference equipment.Job RequirementsHigh school diploma or equivalent required. Typically requires a minimum of 2 - 4 years of related experience.Knowledge of multiple manufacturers and operating systems.Excellent troubleshooting capability.Ability to work in a team environment as well as independently.Ability to communicate technical information to non-technical audiences.Excellent verbal and written communication skills.Ability to complete assignments with no supervision.Ability to search internally/externally for support information.Customer-oriented attitude.Ability to travel locally and in-state to support other sites, if applicable.Valid driver's license and proof of auto insurance if travel is required.Attendance and schedule adherence are requirements of this position.This position includes continuous walking, bending, and lifting equipment sometimes up to 50 pounds and engaging in labor-related duties of connecting computer equipment.What you'll getWork with brilliant minds, often within a global capacity.Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we're different.Brazilian and privately owned company.Agility, flexibility, and innovation are in our DNA.Flat organizational structure which enables faster communication and decision making.Pay Range: Based on Experience#J-18808-Ljbffr