Join to apply for the Restaurant General Manager role at Sofitel Mumbai BKC
Company Description
Sofitel Mumbai BKC, the ultimate luxury hotel escape in the heart of Mumbai. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guests in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Mumbai BKC proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.
Job Description
Be accountable for the operations of our renowned restaurant through effective people management, exceeding guest expectations at each contact point. Maximising revenue opportunities whilst maintaining cost controls. This is a 'hands-on' role with a strong service focus. You will provide exceptional service whilst working as part of a team. Ensure the procedures and policies of the department are established through consultation with management and maintained through training, workplace observation, coaching, and development of individuals.
Demonstrate a strong 'ownership' of the outlet through commitment to the following areas of responsibility: Oversee the administration, orientation, and induction of all ambassadors in the department. Be present in the hotel as required by business demands or guest and ambassador needs. Oversee and assist in the management of effective use of yield within the restaurant for all meal periods. Supervision, development, and support of ambassadors to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact. Achieve a level of service quality and professionalism that consistently meets and exceeds the expectations of guests and market expectations. Attend to major operational problems and needs promptly including guest complaints, enquiries, and requests. Practice positive problem solving in all aspects of guest service. Lead by example when attending to internal and external guest requests. Show efficiency in constantly striving to provide total guest satisfaction. Ensure all ambassadors under direct supervision are managed in accordance with the relevant award, individual contract, workplace agreement, or collective/individual agreement. Qualifications
Minimum of 4 years managerial experience with a track record of managing large teams. This is not an entry-level role, and the successful candidate must be a self-starter. Good understanding of local and international wines. Full availability across 7 days, AM and PM. Excellent communicator. Must have full working rights in Australia; no sponsorship available. Seniority level Mid-Senior level Employment type Contract Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr