Senior Customer Service and Office AdministrationHouspect has been operating in Western Australia for 35 years, providing building inspection services via qualified building inspectors.
Our detailed property inspection reports, provided to Australian standards, are in a format, which is easy to read and understand.
Our business operates across Western Australia and continues to grow.About the RoleWe pride ourselves on our customer service.
Through our customer service team, located in our Balcatta office, we are able to support our customers and our building inspectors by having a service team that is readily available to help with enquiries, bookings, report status, special needs and general questions.DutiesResponding to client enquiriesBooking building inspectionsAssisting in the finalisation and production of building inspection reports submitted by our Building InspectorsGeneral office administrationRequired SkillsHappy, engaging, dependable team player who takes ownership of their role and responsibilities and will contribute positively to our office environmentExcellent communication skills (both written, verbal and especially phone)An ability to empathise and engage with clients who are purchasing or building their dream home and require reassurance during the processExceptional call management and call interaction skills.
Not afraid to accept inbound phone enquiries as business opportunitiesThe ability to communicate effectively with our clientsExcellent, organised, efficient and reliable administrative skillsHigh degree of accuracy with the ability to proofread client reportsComputer literacy with normal office software.An ability to commit and contribute to the attainment of our business goals and objectivesIdeal ExperienceExperience in working autonomously but within a highly productive team in a small companyExperienced in managing telephone inquiriesDemonstrated above average administrative skills gained through a busy office environmentExperience in IT systems and the MS Office suite.Exposure to the construction and or real estate industry terms / jargon would be a valuable but not essential.Houspect will provide further and ongoing training for successful applicants.
Hours of work are 8.30 to 5.00 pm Monday to Friday.Houspect WA is a small family business and is an equal opportunity employer.
Applicants must be permanent residents of Australia.Applicants should apply via Seek and should address each of the required skills and experiences.
They should also indicate their expected salary range and availability.
Only applicants who meet the above criteria will be contacted.
#J-18808-Ljbffr