Customer Service Officer | 12 Month Contract
* $36.11 p/h + Super
* 12 Month Contract
* Ballina
About the Role
As a Customer Service Representative, you will be the first point of contact for customers seeking assistance with government services. Your primary responsibility will be to deliver high-quality support, resolve inquiries, and provide accurate information on a wide range of services. Whether customers are accessing essential services or navigating complex systems, you’ll play a key role in ensuring they have a positive experience.
Key accountabilities include:
* Respond to customer inquiries through multiple channels (phone, email, in-person) with professionalism, courtesy, and accuracy.
* Provide clear and accurate information about government services, including licences, permits, registrations, and payments.
* Assist customers in completing applications and forms, guiding them through processes to ensure accuracy and compliance.
* Resolve customer issues and complaints promptly and efficiently, escalating to the appropriate team or department as needed.
* Maintain up-to-date knowledge of government policies, procedures, and services to provide informed assistance.
* Work collaboratively with colleagues to achieve individual and team targets, contributing to the overall success of the Service Centre.
About You
* Excellent communication skills with a focus on customer service and problem resolution.
* Strong interpersonal skills and the ability to build rapport with a wide range of customers.
* A positive, can-do attitude with the ability to work well under pressure.
* Strong attention to detail and the ability to handle complex information accurately.
* Previous customer service experience, preferably in a contact centre or similar fast-paced environment.
* Ability to work independently as well as part of a team to achieve team goals.
* A commitment to delivering high-quality service to the people of NSW.
Benefits of contracting through Ashdown People
* 5th largest supplier to the NSW Government
* Get paid weekly
* Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year
* Offer Insurances for ABN Contractors
* Consistent communication & transparency
* Detailed onboarding & support
Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact Josh@ashdownpeople.com.au or call 0482 099 279.