The role:
As an Application Specialist you will provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework.
1. Ensure end to end service delivery for enterprise systems within Queensland Health by establishing and maintaining highly effective working relationships with other technical specialists, application specialists, vendors and end users
2. Provide timely application support activity reports to stakeholders
3. Assist in the ongoing development, maintenance and deployment of application specific guides, work instructions and technical documents.
Are you right for this role?
To be successful in this role you will require the following key capabilities:
4. Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CF