How will you make an impact? HOW WILL YOU MAKE AN IMPACT?
Reporting to Brand Director, the Boutique Manager is responsible for the development and optimisation of the boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service while maximizing the sales and profit potential of the boutique.
Be One Of Not Many
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Boutique Performance & Sales Achievement
1. Achieve sales results, monitor KPIs, and maximize profits of the Boutique through the team using programs and techniques set out by the brand
2. Develop local clientele for Vacheron Constantin Melbourne Boutique
3. Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
4. Develop partnerships with third parties (hotels, tour leaders, business introducers’, mall managers) with clear goals and guidelines
5. Maintain a regular benchmark in the city to control your market share and define new business opportunities and good practices to implement in the boutique
6. Having a deep understanding of Vacheron Constantin client’s profiles (Locals and tourists)
7. Control all boutique expenses within budget guidelines
Customer Service / Customer Relation Management
8. Maintain consistent, uncompromising high standards of customer service and Customer Relation Management
9. Acts as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention rate
PR Events Initiation, Management, and Representation
10. To initiate and participate in regular PR events to promote and enhance boutique presence with existing and new clientele
11. Assist in planning and execution of marketing activities.
Team Management & People Development
12. Coach, train, motivate and lead by example with a high degree of professionalism
13. Drives performance through motivation, development, and team engagement
14. Capable of creating a strong positive team culture and managing a cohesive team environment.
Experience:
You are motivated by the luxury sector and posses solid experience in a similar position with managerial and team leadership experience in sales and customer service. Director or Manager Title will be subject to level of demonstrated experience and acumen.
You are:
15. To maintain updated product and market knowledge
16. To be sales driven
17. To possess quality leadership skills, and emotional intelligence to lead the staff to perform to their fullest potential
18. To possess excellent interpersonal and communication skills
19. To be reliable and independent, outgoing and social
20. To be highly organized, take initiative, can react quickly but also proactive with problem-solving abilities
21. To have a broad background in CRM activities (customer relationship management)
22. To have demonstrated passion for service and client orientation
23. Written and spoken English, other foreign languages highly appreciated
24. Knowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutique.
25. To possess general IT skills, constantly upgrading: Microsoft Office, SAP