Job Summary:
We are currently searching for a talented Digital Marketing Team Lead to contribute to several large-scale and challenging client projects.
At Cognizant Technology Solutions, we operate at the intersection of e-commerce and advertising, offering digital display advertising solutions to help customers find and discover what they want to buy.
We help advertisers reach customers on web-based shopping portals, across our owned and operated sites, other high-quality sites, and millions of mobile and tablet devices.
Our goal is to put the customer at the heart of everything we do, working backwards in advertising.
What We're Looking For
* Bachelor's degree with 7+ years experience in business development/sales within E-Com/Ad agency/E-com service provider domains
* Fluency in conversant and written English; proficiency in Mandarin is preferred for advertiser comfort
* Effective communication skills in Hindi are a plus
We require experience in core operations, people management, customer management, preferably online marketing/advertising operations.
The ideal candidate should be able to handle escalation queries within defined TAT.
A strong knowledge of Digital Marketing Search/Keyword Based Ad Platforms is essential.
You will demonstrate a high level of understanding of internal and external clients' business.
Determine client needs and expectations, participating in the development of the overall client service plan.
Complete ownership and accountability for delivery of operational metrics including CSAT, SLAs, and capacity utilization for your teams.
Devise strategies to meet targets, using sound judgment, attention to detail, and flexibility in balancing program requirements and tight deadlines.
You will manage a team of 10+ digital marketers along with 1 or 2 Process Specialists (SME).
Amazon Advertising experience is a plus.
Responsible for tracking and providing reports of service levels for all levels of the organization to Client Program Managers at regular intervals.
Work with Client Program Managers to resolve non-performance issues.
Next Steps
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you.
Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit our website.