38 hours per week
Temporary until 30 June 2025
Location: Bourke
Administrative and Clerical Stream LLS Grade 4 | Salary from $79,032.00 plus super and leave loading
Diversity and inclusion are core values of the Department of Primary Industries and Regional Development. DPIRD is a workplace where everyone can contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.
About the role
The Customer Service Administration Officer provides high quality records management, front-line customer services, and triage customer enquiries on a wide range of agricultural, natural resource management, biosecurity, emergency management and other management issues within the responsibilities of Local Land Services.
We are looking for an individual who can:
Contribute to the team and mentor other team members, participating in projects, ensuring information and knowledge shared is current and accurate to enhance the information services provided to customers, and assist in supervising the team’s service delivery where appropriate.
Provide a consistent high-quality front-line customer service including initial advice, information, guidance, escalating and redirecting issues as required, and manage customer information to ensure confidentiality, accuracy and integrity.
Provide receivable services including cash receipting, debt management, raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures.
Provide a range of administrative services, including but not limited to board support, records management using computer systems, routine correspondence, meeting and event coordination, and procedural improvement to support the effective operation of the local team.
Collect and compile data to support information flow and inform decision making and to enable an environment of continuous improvement.
Provide feedback and information on customer service activities and manage feedback and complaint resolution processes.
Support the local area to implement plans, designed to engage with customers, and enhance the understanding of the functions of LLS.
Fulfil identified roles in biosecurity emergencies in local and state levels operations as directed by appropriate delegated managers.
About You
To be successful in this role, our ideal candidate will have the following:
Experience in following Records Management processes.
Attention to detail and proven ability to prioritise your tasks.
Enjoy working as part of a team, but also able to work autonomously as required.
Bring your organisational skills to become part of this friendly team environment.
Enjoy a variety of tasks and an ability to swiftly change between tasks as required.
About Us
The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is to protect, support and develop our primary industries, mining sector, and regions.
The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service. We have nearly 5,000 employees, with almost 80 per cent of us living and working in regional NSW.
The Regional Economic Development team fosters the growth of vibrant and sustainable regional NSW communities through improved economic outcomes. Regional Economic Development works with communities and businesses to identify opportunities for sustainable economic development, new industry activation, diversification and business attraction.
Applying for the role
Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 pages) that outlines your skills and experience relevant to the role.
For more information about the role, please click here to view the role description.
Additionally, if you would like to hear more about this role, please contact Rebecca Ferry, Customer Service Coordinator, email - bec.ferry@lls.nsw.gov.au or call 03 5021 9460.
Closing Date: 11:55pm, 20th November 2024
Interviews: Interviews will take place week of the 25th November.
Why work for Us?
We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community.
As part of our team, you will be able to:
Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.
Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you.
We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. We’re all about ‘having a crack’.
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