About Us :
Quadtech is a leading ICT organisation, managing and supporting clients in the Southwestern region, from Brisbane to rural Queensland.
Based in Toowoomba, we have a requirement for a Senior Systems Engineer to add to our technical team that will be a technical lead for a portfolio of commercial customers.
About You :
* Tertiary education in IT or related discipline, or equivalent experience
Position Summary :
As a Service Technician your main duties will be providing first tier support to clients, troubleshooting and maintenance, and contributing to various customer projects.
Key Requirements :
* Ability to work independently
* Effective communications skills, both written and verbal
* Demonstrate dynamic problem solving skills
* Cooperate, collaborate, and work toward common goals with others
* Dedicated, positive and enthusiastic attitude
* Professional and respectful communications with staff and customers
* Adhere to all company policies and procedures
Job Responsibility :
* Perform first tier troubleshooting with break-fix support requests
* Be responsible for task / ticket budget adherence
* Escalate technical issues as appropriate
* Attending to technical issues as delegated, and when assigned
* Responding to client update requests in a timely manner
* Maintaining adequate level of technical proficiency in core technologies
Job Functions :
IT Support
Job Benefits :
Great team culture and work flexibility
Selling Point :
Services
Contact :
Chris Burke