"It begins at Bendigo Bank"
We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.
It starts here. With Bendigo Bank... and you.
About the opportunity
Join our Delivery Enablement team!
We are responsible for maintaining the technical health of bank delivery toolset for Portfolio Management, Governance, Delivery management and BAU operations; as well as developing metrics and reports to enable real time data and insights, and capacity planning. Bring real change to enhance how we do things by supporting our ways of working across the bank. You'll get broad exposure across the bank whilst developing a breadth of skills.
In this role you'll get to...
Provide expert support for the integration and efficient use of Tempo within the Jira ecosystem for time tracking, end-of-month reporting, and resource management. Deliver advanced support and administration of Confluence spaces to enhance collaboration and knowledge sharing across teams. Work closely with AWS cloud teams to support and optimise a hybrid cloud/on-premise environment, with a strong focus on security, scalability, and operational resilience. Implement development best practices across Atlassian tools, ensuring consistency, maintainability, and alignment with enterprise processes. Monitor system performance, diagnose and resolve issues, and manage updates, patches, and upgrades as required. Deliver user training and ongoing support to enhance adoption and effective use of Atlassian tools across the organisation. Lead and coordinate incident management processes, including root cause analysis, documentation, communication, and implementation of corrective actions. Manage and execute rollout and rollback plans for tool changes, ensuring minimal disruption to business operations. What you'll bring to the role
You will be able to administer, configure, and maintain the on-premise Jira instance hosted on AWS Cloud, including user management, workflows, permissions, and customisations.
To be successful in the role you will have:
Proven experience administering Jira, Confluence, and Tempo in enterprise environments. Hands-on experience working with AWS cloud services and understanding of secure integration between on-premise and cloud platforms. Solid knowledge of incident management frameworks and experience responding to major incidents in fast-paced environments. Familiarity with DevOps practices, CI/CD pipelines, and integrating Atlassian tools within broader delivery tool chains. Strong troubleshooting skills and the ability to work cross-functionally with engineering, security, and operations teams. Excellent communication skills and a service-oriented mindset. So, why work with us?
Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve. Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day. Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand. You'll also get access to a great range of benefits, including:
Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life. This role is based in our office in Melbourne. We offer flexible work options that put our people first, and a hybrid model of a minimum of 40% of your week in the office, increasing to 60% in July 2025. Health and well-being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members. Take your learning to the next level through opportunities like our corporate university 'BEN U' or at an external provider of your choice. We're making better, bigger. And we'll get there with you
Could you be our newest team member? Now's the time to set your sights even higher – on the future you and the future career you deserve. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!
We love the support recruitment agencies give our businesses every day, however, we have got this. Our superstar talent advisors will reach out to our fabulous panel if we need a helping hand.
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