We are currently partnering with a manufacturing company that is a global leader in their industry. Our client has a rich history of innovation and excellence. You do not need to have any previous experience, we are seeking a motivated and enthusiastic individual to join the team as a Junior Customer Service Representative on a temporary basis for 6 months. In this role, you will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional support to ensure a positive customer experience. We are looking for someone who can ideally start immediately.Responsibilities:• Respond to customer inquiries via answering inbound phone calls (averaging between 40-50 calls daily)• Provide technical support and troubleshooting assistance for the company's product range• Collaborate with other departments to resolve customer issues effectively• Document customer interactions and resolutions accurately in the CRM system• Identify and escalate priority issues to the appropriate teams• Assist with various administrative tasks as neededAbout You:• Excellent communication skills, both verbal and written• Strong problem-solving abilities and attention to detail• Customer-focused mindset with a passion for delivering exceptional service• Ability to multitask and work effectively in a fast-paced environment• You are quick with a keyboard and accurate• An empathetic and enthusiastic individualBenefits for You:• WFH 2 Days a week – On Thursdays and Fridays• Onsite Parking• Work for a highly reputable and global company• World-class training on offer for someone looking to kickstart their careerTo apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on ******** .