Job Summary
This is a full-time opportunity with a great balance between work and life. You will be working in a hands-on role, supporting the day-to-day transport operations of a reputable company that offers excellent benefits and career progression opportunities.
About the Employer
Our client has a global presence and a dynamic team culture. They are committed to supporting their employees and fostering a deep understanding of technology, markets, stakeholder engagement, and policies that drive innovation in the re-manufacturing sector.
About the Position
You will be the primary point of contact for sub-contractors, customers, and the company's fleet, assisting in the planning of transport operations. Your goal will be to deliver exceptional service to our customers by working closely with the operations team and the Branch Manager.
Key Responsibilities:
* Manage the daily transport service demands of customer sites from receipt of transport orders to allocation to carriers, execution, and receipt of proof of delivery (PoD).
* Lead a team of drivers with a focus on safety, training, and development.
* Manage driver fatigue and compliance.
* Plan and schedule workloads for driver runs.
* Act as the first point of contact, liaising with customers to ensure contract requirements are met and jobs are completed on time.
* Ensure all pre-start, post-run, and minor day-to-day maintenance tasks are carried out on all equipment.
* Prepare and manage detailed reports on labor efficiencies and overall cost management.
* Develop and maintain good relationships with customer operational staff, carriers, and internal staff.
* Utilize the Transport Management System (TMS) to optimize transport orders before allocating to carriers.
* Ensure the work area and staff comply with occupational health and safety (OH&S) requirements and take corrective action to resolve any WH&S issues.
* Exercise diligence in proactively identifying issues and discrepancies, ensuring they are resolved and reported to senior management where required.
Requirements
To succeed in this role, you should have:
* Demonstrated knowledge and understanding of road transport service delivery principles through the use of optimization and workflow systems and local allocation experience.
* Outstanding interpersonal and communication skills.
* Excellent self-management skills, including working effectively without direct supervision, managing fluctuating workloads in sometimes stressful situations.
* Ability to establish priorities and meet deadlines in line with good customer service principles.
* Sound analytical skills.