Service Advisor Tweed Heads NSW
1. Interested in a Monday – Friday 5 work week. No weekends
2. Are you a natural at customer service
3. Guaranteed weekly base earnings plus healthy commissions and a car on offer
We are currently recruiting for a Service Advisor to join the team at Southport Mazda.
What the role entails:
4. Providing the ultimate customer service experience to our clients face to face
5. Building and maintaining positive customer and employee relationships
6. Maintaining regular contact with our customers to provide updates
7. Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
8. Handling customer concerns and complaints with prompt solution based outcomes
9. Eagerness to learn and grow, while being humble when mistakes are made
10. Offering accurate estimates for customers requiring additional work or repairs
11. Being a champion of objections – There is always a positive outcome!
12. Ongoing training and development. If you have the desire to grow we will get you there
What we are looking for:
13. Proven experience as a Service Advisor highly desired, or
14. Experience in Banking, Real Estate or customer facing roles highly desired
15. Excellent customer service with well-developed verbal and written communication skills
16. A proactive person who presents professionally – Appearance is everything!
17. Experience in a department where KPIs are used
18. Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
19. Ability to sell additional work as required – Overcome objections
20. A person who enjoys creating memorable customer experiences
21. Someone who can work autonomously but thrives when part of a team. Culture is important to us
22. Someone who loves a challenge and has a strong focus in customer experiences
23. Love a fast paced, yet fun environment. Its never dull here
Benefits of joining us:
24. Employee Assistance Program (EAP)
25. Quarterly and annual awards and recognition for high achievers
26. Training Pathway and Growth opportunities provided
27. Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes
28. Drive Car option
29. Competitive salary with commissions
All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.