Company Overview
Our client is an innovative leader in the Australian market, specializing in the design and distribution of smart energy efficient solutions.
As a pioneering company at the forefront of environmental abatement, they aim to reduce greenhouse emissions through cutting-edge technology.
The organization boasts a collaborative and positive work environment that prioritizes professional development and career growth.
With significant growth through product diversification, innovation, and market expansion, this well-established business presents an exciting opportunity for professionals to join their team.
Job Description
This newly created role offers a Customer Support Specialist position, responsible for effectively managing and supporting internal and external stakeholders to deliver exceptional customer outcomes.
Key responsibilities include assisting clients with sales enquiries, product information, warranty claims, and product delivery, as well as providing comprehensive training on our products.
Customer Service: assist customers with enquiries, pricing, stock availability, order details, and product troubleshooting across our smart IoT ranges.
Customer Management: build and maintain strong relationships with business clients.
Service Co-ordination: diagnose and resolve installation issues, schedule service calls, and ensure efficient warranty claim handling.
Product Training: develop product knowledge to communicate effectively with clients from installation to maintenance.
Requirements
Strong communication, problem-solving, and time management skills are essential. The ideal candidate will be keen to learn and grow their career, contributing innovative ideas to the team.
Experience in building strong relationships, delivering training and support to clients, and showcasing the value of energy-efficient products is highly valued.
Ownership of this role and an aptitude for new technologies are key qualifications. This is a rare career opportunity where you will be valued, supported, and empowered to thrive in delivering results while making a meaningful impact.