Opportunity
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Hitachi is seeking a motivated, structured, and influential leader to join the team in the position of Parts and Service Manager - Townsville.
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In this role, you will plan, lead, and manage all aspects of the parts and service operations across an expansive territory in North Queensland to provide high-level customer service while working closely with your teams to achieve department safety, quality, production, and financial KPI targets.
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Responsibilities:
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* Maintain compliance with WHS, Environmental, and QA policies.
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* Promote an inclusive and collaborative safety culture aligned to HCA safety beliefs and behaviors, with a strong focus on achieving an interdependent safety culture.
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* Manage department profit and loss, including achieving revenue, expense, and gross profit targets.
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* Monitor department utilisation and efficiency performance and manage processes and controls to achieve production targets.
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* Oversee accuracy and timeliness of customer quote submission, follow up, and invoicing.
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* Staff recruitment, career development, and performance evaluation.
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* Customer relationship management.
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To be successful in the role, you will also have:
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* Demonstrated safety focus with a strong understanding of WHS principles.
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* The ability to engage with and positively enable a team of dedicated and talented staff to achieve business objectives.
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* A developed understanding of and experience managing operational after sales parts & service support functions.
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* Well-developed negotiation and dispute resolution skills, with the ability to navigate complex issues.
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* Developed organisational and time management skills, with the ability to prioritise and effectively manage multiple work fronts.
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* Ability to understand technical information and interpret technical data.
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* In-depth understanding of maintenance planning and scheduling methodology.
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* Advanced written and verbal communication skills.
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* Intermediate computer skills (MS Office suite).
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At Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.
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We are an equal opportunity employer, do not discriminate, and whole-heartedly value diversity at our company.