WHO WE ARE
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
https://www.sgfleet.com/au/about-us/careers
SOME OF OUR PERKS INCLUDE
* Recharge and relax with up to four extra days of leave each year. We call them Wellness days
* We offer industry leading 20 weeks paid parental leave
* Save plenty with vehicle salary packaging
* Monetary service milestone awards
* Recruitment referral bonus
* Discounted mobility products and services
* Flexible work arrangements
* Career progression opportunities (over 25% of our vacancies get filled internally!)
* Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
* Two paid volunteer days each year to give back to causes that matter to you
* Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
ABOUT THE ROLE…
This position is to train Operations staff to deliver exceptional and delightful customer experiences. The scope of this position includes the evaluation and enhancement of existing and ongoing training deliverables, capabilities and development and upkeep of all work instructions through E-learning and some face-to-face training for existing and the onboarding of new employees. As well as supporting management with quality assurance checks, reporting and peer to peer coaching.
TASKS AND RESPONSIBILITIES…
The major responsibilities of this position include but are not limited to:
* Training with in-depth knowledge of Novated products and Operational functions
* Consult with stakeholders to identify and prioritise and develop Teams knowledge about key company initiatives and products, events, and industry insights including collaboration on upcoming process and technology changes
* Design and deliver technical training programs across all SG Platforms including implementation of measures to ensure competencies and learning outcomes are achieved
* Employ a variety of training delivery methods to increase competency and drive efficiency
* Assist with change management activities and deliver training to operations team members on all operating platform
* Partner with the Customer experience team to enhance initiatives to lift NPS
* Maintain training records and create operational training content and assets
* Upskill, facilitate, and provide training solutions based on customer feedback through the CX Programme
* Spot check operational processes in line with quality and accuracy to identify training needs
* Actively engage with the business and stakeholders to manage and contribute to a strong risk, quality and compliance management culture.
SKILLS AND EXPERIENCE…
* A sound working knowledge of SG Fleets Operating platforms
* Exceptional communication skills both written and verbal with the ability to communicate effectively at all times and strong attention to detail and accuracy
* Leadership experience and excellent stakeholder management
* Flexibility to adapt in a fast paced, changing environment
* Ability to learn how to create training plans, training material and to train individuals and large teams
* A competent level of computer literacy
* Proven ability to work autonomously and to manage resources and time effectively to achieve outcomes
WHAT'S NEXT
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.