Chief Engineer Overview
The Chief Engineer at The Ritz-Carlton, Melbourne is responsible for overseeing all engineering and maintenance operations.
Key Responsibilities:
* Manage property operations and engineering budgets.
* Oversee all aspects of the physical plant, including HVAC, refrigeration, plumbing, water treatment, electrical systems, and life safety equipment.
* Lead and ensure the effective operation of all engineering systems.
* Develop and implement a comprehensive preventative maintenance program for the property.
Maintaining Property Standards:
* Establish and monitor the property's preventive maintenance schedules.
* Keep detailed and accurate logs, records, and reports on maintenance, repairs, and facility conditions.
* Ensure compliance with all regulatory and safety standards.
Providing Exceptional Customer Service:
* Handle guest issues and complaints regarding the property's physical environment.
* Empower engineering and maintenance teams to provide exceptional service and maintain Ritz-Carlton's luxury standards.
Managing Profitability:
* Promote an environment of communication and collaboration to ensure that all operational goals are met or exceeded.
* Recognize and celebrate team successes.
Emergency Response and Safety:
* Lead the property's emergency response team, managing any facility-related issues that may arise.
* Ensure employees are trained in emergency procedures and safety protocols.