At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.
To provide timely resolution of external client parts inquiries, support parts operation through the maintenance of Parts inventory data, discrepancy processing, and non-conforming material disposition. Main tasks and responsibilitiesDemonstrate compliance and commitment to the company's valuesEnsure that marketing tools and materials reflect the company's values.Occupational Health and Safety (OH&S)Ensure a safe working environment at all timesComply with the policies and procedures in accordance with the lawAddress any non-compliance with immediate actionReport any incidences of non-compliance to relevant managerOperational PerformancePrice & Availability questions responded to within 1 hour of receipt1800 number calls to be responded to within 3 ringsKnowledge of local suppliers and what they stock for emergency partsContact point for communications with overseas suppliersClarify confusing product data and rectify errors, and reporting errors to the data sourceAssist with annual return processingManaging Parts DiscrepanciesParts Planning and InitiativesUnderstand Min-Max and assist with ensuring that stock handling is kept with an average level of stock for a 6 monthly turnoverPre-empt bulk stock orders and utilize container shipments for large orders where possibleIdentify obsolete stock and work with spare parts team to clear this stockReview new model equipment introduction to market & assist with identifying high turnover parts that should be stockedStock ControlAll parts ordered by customer are entered into Scala and invoicedFreight and Logistics for Spare PartsProvide timely and accurate freight quotes to customers (internal & external) for imported deliveries.Work with 3PL provider to ensure parts are dispatched in a timely manner.Calculation of freight charges and invoicing freight recharges dailyNotification of dealer of freight details and supply of goods and freight invoicesDebtor ControlNo debtors to exceed 60 days AFTER the middle of the current monthAny debtors in 60 days are reminded of policy, terms & conditionsNo COD customers to have monies outstanding – investigated immediatelyNo parts released to customers exceeding their credit limitWhat you'll need to succeedEducationSchool Certificate ExperiencePrevious experience in a similar role Use of SAP ERP system Skills & KnowledgeEffective time management and administration skillsProven ability to effectively and productively work within a marketing driven organisationSound communication skills (written and verbal)Excellent interpersonal skills (ability to deal with all stakeholders in the business)Customer orientatedTeam playerAbility to participate in all training and development programsAbility to get things doneCultural sensitivity and adaptabilityAdditionalOther duties as requested by your manager You will be part ofWe offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.
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About KalmarKalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.
www.kalmarglobal.com
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