Key responsibilities
As a Customer Service Officer, you will specifically:
• Provide high-quality advice to customers within a contact centre environment on a broad range of topics, including apprenticeship and traineeship legislation and departmental initiatives and programs.
• Utilise departmental databases and web applications including telephony systems to respond to and record customer queries, ensuring it complies with legislation including information privacy and right to information.
• Liaise with internal and external IT representatives and stakeholders to contribute to the maintenance and testing for system improvements of departmental applications and equipment.
• Actively participate as a member of a multi-functional team and contribute to the overall success and performance of the business unit. Work effectively, cooperatively and recognising the needs of others. Work independently and in a team environment to provide a high level of customer service.
• Liaise with other departmental business units and stakeholders including Registered Training Organisations and Commonwealth representatives to resolve complex enquiries via multiple communication channels.
• Assist colleagues with managing the operations of the state-wide mailroom.
We're committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency. We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply.
If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to contact the designated contact for the vacancy.
Ready to make an application?
Please read the 'Interested in applying?' section for instructions on how to apply and for information on what you will need to submit as part of your application.
Applications to remain current for 12 months.