Role Overview We are seeking an IT Support Specialist to manage and support a client's technology infrastructure, specifically focusing on onboarding devices into Intune, supporting Windows 11 device setup, and administering various user management tasks within Office 365 and Entra portals. The role will involve setting up and configuring printers, providing post-cutover user support, resetting passwords, setting up Multi-Factor Authentication (MFA), and performing basic network configuration and troubleshooting. This role requires strong technical skills and the ability to troubleshoot and resolve issues efficiently. Key Responsibilities Onboard Devices into Intune facilitate the registration and enrollment of new and existing devices into Intune. Install Applications on Windows 11 Devices: Ensure smooth installation and configuration of applications on Windows 11 devices. Office 365 & Entra Management: Manage user accounts and resources using Office 365 and Entra management portals. Printer Setup and Configuration: Install, configure, and troubleshoot network printers. Post-Cutover User Support provide technical support to users after system migrations or cutovers. Password Reset and MFA Setup: Assist users in resetting passwords and configuring Multi-Factor Authentication (MFA). Basic Network Configuration and Troubleshooting: Perform basic network configuration tasks, including setting up devices on the corporate network. Required Skills and Qualifications: Proficiency with Windows 11 operating systems and application installations. Experience using Intune for device management and configuration. Familiarity with Office 365 and Entra portals for user and resource management. Knowledge of network setup, basic troubleshooting, and resolving connectivity issues. Experience in setting up printers on a network and troubleshooting printer issues. Strong customer service skills with the ability to support end users in a post-cutover environment. Understanding of security protocols, including Multi-Factor Authentication (MFA). Please note that Hassett will never request personal information as a part of the initial application process.