Are you passionate about customer service and looking for a new opportunity? We're excited to welcome a reliable and conscientious Allocator, to join our team at the Fyshwick based concrete plant in ACT. At Heidelberg Materials - Canberra Concrete, we pride ourselves on our strong team culture. We value our people, their growth, and the contributions they make to our success. Your Role: As an Allocator, you'll be in the driver's seat, making decisions that impact our business's overall performance. You'll balance customer needs with fleet allocation through effective planning and decision-making to ensure maximum productivity, utilisation, and efficiency. You'll also engage with customers, respond to inquiries, and manage and monitor orders. In this full-time position, your day will start around 6 am and you will play an integral part in keeping the plant open and operating. Overtime and Saturdays will be required most weeks. Is This Role for You? You have previous customer service experience (no need for allocation experience – we'll train you) You're passionate about delivering remarkable customer service and achieving great results You're a team player who can multitask and make quick, effective decisions under pressure You're a natural problem solver who enjoys planning You can analyse and react to individual customer requests and overall business performance You have high resilience and adaptability to changing situations You enjoy using advanced technology What We Offer: Base hourly rate of $33.25 - $34.99 OT, Allowances & Super – paid weekly Company uniforms and PPE supplied Monthly RDO accrual Ongoing, on-the-job training within a highly experienced and supportive team Be part of a highly recognised global brand and growing organisation Ongoing career and development opportunities About Heidelberg Materials With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia. We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects. We are driven by excellence and high performance and together we will shape Australia’s construction materials industry building a legacy for generations to come. Our Benefits At Heidelberg Materials, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings. Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program. Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential. Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones. Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products. Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles. Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships. Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts. Electronics: Enjoy a 10% discount on a variety of products from JB HiFi. Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI community. We’ll Make It Happen