IntroductionWelcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.OverviewGallagher is a global leader in Insurance broking, risk management, and consulting, with over 53,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and ethical organization expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.Key DutiesManage all day-to-day office operations and work with the admin and broker support teams to maintain an efficient and productive office environment.Be responsible and have accountability for all operational metrics which include:Debtor ManagementBranch compliance and quality assuranceDrive and influence client service and engagement standardsClient retention – working with brokers and managing Branch retention strategyWorking with Branch Manager on expense budgetLeave management (annual, personal, and long service leave) for Branch staffAnalyze and monitor sales and operational results within the Branch, initiate action to achieve performance targets and address any business issues in conjunction with the Head of SelectRegularly involved in monthly sales dashboard and forecast reportingAssist Head of Select in delivering on change initiatives to benefit the BranchEnsure all Broking staff are maximizing fee and commission income and ensure suitable exception processes are agreed and in placeIn conjunction with the Head of Select, own staff engagement within the Branch and reinforce initiatives that create a positive working cultureMaintain good relationships, interactions, and share initiatives with fellow Operations’ colleaguesUphold The Gallagher WayKey to this role is strong interpersonal skills and the commitment to deliver a positive experience for all clients. Ideally, you will possess experience in a similar role within the Insurance or Financial Services industry plus:Ability to develop and drive meaningful working relationships at all levelsPossess and apply a thorough technical knowledge of relevant lines of insurance and associated legislationEnsure 100% accuracy of documentation and policies for all clients and for internal proceduresGood understanding and knowledge of insurance industry and trendsStrong computer literacy; organizational skills; reporting and high level of attention to detailExcellent written and verbal communicationGallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalized career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.Apply now via our careers website, https://www.ajg.com/au/about-us/careers/ or for further information, please contact our Talent Acquisition team at careers@ajg.com.au.Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third-party provider.Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity, and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity, and inclusion.Compensation and benefitsOn top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits include:Flexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway – discount offers at over 350 retailers!And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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