Job no: 942438
Work type: Permanent / Full time
Location: Melbourne City
Join the Myer Melbourne leadership team as the Customer Service Manager, leading Service & Selling teams to success by delivering superior customer service and making profitable sales.
About The Role:
* Manage the daily activities of your team and business to drive financial performance
* Optimise the productivity of the team by leveraging workforce management
* Drive high performance, customer-focused service and selling culture through role modelling, communication, feedback and recognition
* Maximise the team’s service and selling activities by effective management and delegation to minimise operational activities
* Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
* Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating
About You:
* Previous experience as a retail manager, area manager or similar
* People leadership skills with a 'hands-on' approach are essential
* Demonstrated ability to lead a team to achieve sales and meet KPI's
* Experience in performance management will be highly regarded
* Superior customer service and selling skills
* Strong retail, financial and business acumen
* Excellent time management skills with the ability to work independently on prioritising and meeting deadlines
Benefits to you:
* Become a leader within one of Australia’s most-loved department stores
* Career development and progression opportunities
* A great range of discounts and Myer Team Member exclusive offers
* Access to volunteer, parental and lifestyle leave
* Service Recognition, Inspirational People Awards, and more!
Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
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