Focus on Client Relationships, Team Leadership & Contract Management25th February, 2025Fun and Energising TeamCareer Progression opportunitiesIndustry leading organisationPerfect if you love nurturing and building relationships (Rather than hard selling)About the Client:Australian Green Clean's vision is to make the world more liveable and they pride themselves on being the market leaders in delivering sustainable, reliable, quality and affordable cleaning and waste management services. In doing so, they are limiting waste going to landfill and toxic chemicals being used throughout Australia.They have grown their portfolio of clients to include commercial premises, major festivals, events, venues, stadiums as well as providing sustainable consumables and washroom supplies. With over a 30 year history, Australian Green Clean employ over 500 staff working in over 600 sites throughout Australia.What you will be doing and will be responsible for:The Client Relationship Manager will be responsible for managing a portfolio of client relationships, contract management and team leadership. They will be required to provide leadership, support and guidance to Site Supervisors and Cleaners, deliver operational requirements to support sustainable business growth and meet or exceed contract budgets.Key Responsibilities:Build excellent client relationships.Manage day to day operations to deliver key customer, budget & GP goalsLead, train and manage supervisors and staff, prepare work schedules and assign specific dutiesDetermine staffing requirements and interview, hire and train new staffImplement and manage best practice WH&S practices to achieve zero LTI'sMonitor individual and team performance and workload and take action to address identifiable learning & development needsProactively manage performance issues and focus on ongoing productivity improvementImplement procedures to deliver and improve business outcomesSupport supervisors and staff by building required competencies, providing feedback, managing behaviours and performance gapsEnsure services are provided to the highest standard and speedily resolve issuesDevelop strong client relationships, deliver excellent customer service and positive communication to all clients both internal and externalMonitor and promote correct usage and awareness of chemicals to ensure a safe working environment and reducing wastage by misuse and storage correctnessSupport sales & business development in implementing a sustainable strategy designed to grow the business, including walk throughs, pricing processes and all other assistance as neededWhat you look like and need to demonstrate to be successful:Previous experience in an operations / client relationship and/or account management roleFull clean driver's license & able to drive manual vehicleAbility to meet deadlines and achieve goalsExcellent time management skillsStrong communication & interpersonal skills with the ability to build and maintain relationshipsAbility to flourish with minimal guidance, use initiative and can be proactiveProfessional personal presentationAble to undertake flexible hours of work including answer after hours phone callsAble to work autonomously and use own initiativeSound understanding of MS Office Suite and computer literateGreat understanding of systems and processes with an open mind to efficienciesAbility to manage a team of employees to ensure they reach their potentialWhy choose Australian Green Clean?Powerful mission to make a real difference in the worldAmazing People and CultureFuel allowanceFamily orientated, stable companySound like you?Want to find out more information, please feel free to contact Paulette on or to apply please provide a cover letter which highlights your experience relevant to this advertisement and your resume! (please combine your cover letter and resume in one document).We reserve the right to make an offer prior to the closing date. We encourage those interested in the position to submit their application as soon as possible!#J-18808-Ljbffr