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At Airmaster, our goal is to lead the way in integrated building services, combining HVAC&R, building automation, electrical, and fire systems to create smart buildings that are not only compliant with regulations but also optimised for energy and resource efficiency. We strive to ensure that our buildings are comfortable, functional, and tailored to support our clients in achieving their sustainability and operational goals.
Established in Melbourne in 1988, Airmaster has grown to a network of 17 branches across Australia and New Zealand. Our holistic approach to building services leverages advanced data-driven virtualisation to revolutionise how we work, delivering enhanced productivity and continuous service. This integrated model offers a more cost-effective solution than traditional methods, providing our clients with innovative, always-on support tailored to their needs.
The Role
We are seeking a motivated and skilled IT Support Technician to join our IT ticketing team. The successful candidate will be responsible for handling Tier 1 and Tier 2 support tickets, configuring devices, and supporting end-users with various IT applications and systems. This role is fully office-based, requiring on-site presence during normal business hours. The ability to work within a team environment is essential.
Key Responsibilities & Attributes
* Provide Tier 1 and Tier 2 technical support as part of the IT ticketing system.
* Provide hands-on IT support, diagnose and resolve hardware, software, and network issues.
* Physically configure and deploy IT devices, including desktops, laptops, and mobile devices.
* Assist with managing and troubleshooting issues in key internal business applications.
* Maintain support activities and resolutions through our ticketing application.
* Ensure compliance with IT security and data protection policies.
* Assist with system upgrades, migrations, and deployments.
* Strong integrity, ethics, and professionalism.
* Exceptional organizational skills with high attention to detail.
* Excellent written and verbal communication skills.
* Self motivated & Good time management.
* Be able to work within a team environment.
Required Qualifications and Experience
* Certificate IV in Computer Systems or a related field (preferred).
* At least 2 years of practical experience in an IT ticketing team, handling Tier 1 and Tier 2 tickets.
* Strong troubleshooting skills and a customer-focused approach to IT support.
* Experience in physically configuring and setting up IT devices.
* Experience with mobile device setup and configuration.
* Knowledge and experience of Microsoft applications.
Benefits of Working with Airmaster
The successful candidate will enjoy the benefits of working with a high performing and progressive company who enjoy an enviable reputation in the industry. We offer a fun and progressive working environment with employee benefits that include discounted health insurance, EAP and a social club. You will also receive a competitive remuneration package commensurate with your skills and experience.
We pride ourselves on finding good people who deliver quality and share a common goal. If you wish to become a valued member of the Airmaster team, please click APPLY NOW to send in a resume and cover letter.
No agencies please.
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