Alzheimer's Queensland is a leading provider of aged care services, offering a range of community care options, including the Home Care Package program, to older Australians who wish to remain independent and engaged in their communities.
We are committed to delivering compassionate, high-quality services to older people, the frail aged, and people living with dementia.
AQ is expanding its services, and we are now looking for a Client Relations Manager – Home Care to support our growth and provide exceptional care to our clients.
The Role As the Client Relations Manager – Home Care, you will play a key role in securing new Home Care clients, strengthening relationships with existing clients, and ensuring high levels of customer satisfaction.
You will work closely with the Home Care team to ensure seamless delivery of care services, manage client budgets ensuring budgets are expended to meet the clients needs, and maintain compliance with industry standards.
This role combines client case management responsibilities with a leadership element, overseeing the implementation of client care plans, managing budgets, and leading continuous improvement initiatives.
Key Responsibilities Securing new clients and ensure smooth transitions into the Support at Home program.
Manage and maintain client relationships, ensuring high levels of satisfaction.
Ensure appropriate assessments, care planning, and goal setting for clients are completed in a timely manner Budget management for client care packages, including reporting and financial oversight and in line with the Dept guidelines Collaborate with internal teams to ensure compliance and meet statutory obligations.
Drive continuous improvement in the quality of care provided to clients.
Lead and support the care team, providing guidance and assistance in delivering care.
Respond to client inquiries, communicate changes in care needs, and manage service delivery.
Travel within the designated regions (Brisbane, Gold Coast, Ipswich, Toowoomba) may also be required.
About You Experience in home care or case management, with at least 2 years in a similar role.
Proven ability to manage client relationships and deliver high-quality care.
Strong budget management skills and experience with consumer-directed care.
Ability to lead and mentor a small team, driving quality care outcomes.
Diploma or higher qualification in community, aged, health, or a related field.
A strong consumer-focused approach with excellent communication skills.
Drivers Licence and a motor vehicle with insurance.
National Police Check required.
AQ Benefits Competitive remuneration package, including performance bonuses and salary sacrifice and fuel card with toll e-tag Work with a supportive and dynamic team focused on high-quality client care.
Opportunities for career growth and professional development.
Innovative and progressive organisation with a strong focus on client satisfaction.
Rewarding role with the chance to make a significant impact on clients' lives.
If you are passionate about delivering high-quality, compassionate care and want to make a real difference in the lives of older Australians, we would love to hear from you!
Apply Now About Us We have over 500 specialist staff who work alongside our community and residential clients.
Our philosophy of care creates a good work culture that not only benefits our staff, but benefits our clients and residents.
We focus on supporting and enabling our clients that results in quality time being spent with them and not just focusing on tasks.