Chadstone Campus – onsite parking, close proximity to public transport.THE OPPORTUNITYSalary: $66,921 - $72,661 per annum pro rata + 11.5% super + annual leave loading (dependant on qualifications and experience).Time Fraction: Part-Time, 0.7 EFT.Location: Chadstone campus.WWCC: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.Police Check: Appointment to this position is dependent on obtaining a Police Check.Position Status: Appointment to 21st of November 2025, please note that this is a maternity leave coverage position.Exciting opportunity awaits within the Student Recruitment department – we're on the lookout for a Course Advisor to support the team!As the initial point of contact, your role involves delivering outstanding customer experience to prospective Holmesglen students, both on phone and online. Your responsibilities span from offering customer support to handling inbound enquiries, providing course guidance, offering career coaching, and proactively managing the enquiry pipeline with the goal of boosting successful course enrollments.Additionally, you will commence the application procedure by performing the initial pre-training discussions, facilitating communication regarding Language Literacy and Numeracy (LLN), and maintaining comprehensive records using Holmesglen’s CRM.As an integral part of our team, you will contribute to the implementation of strategic student recruitment initiatives. If you are passionate about shaping the future of Holmesglen and believe you possess the skills for this role, apply now to be a driving force in our mission!ABOUT YOUDemonstrate a "can-do" attitude & ability to work independently, approaching tasks and challenges with enthusiasm and a solutions-oriented mindset.Thrive in a collaborative team environment, effectively contributing ideas, support, and cooperation to achieve shared goals.Proven excellent interpersonal, written, and verbal communication skills, with a demonstrated ability to engage professionally with various stakeholders.Demonstrated expertise in overseeing CRM and customer experience systems, with a high level of proficiency in computer skills.Capability to set, meet, and exceed KPIs, along with the ability to empower students to achieve excellence.Qualification in business, administration, or marketing, or related discipline and relevant work experience preferably in the education sector.ABOUT USHolmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity, and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.OUR COMMITMENT TO YOUHolmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.We provide our staff with:Employee Assistance ProgramProfessional and career development opportunitiesOnsite parking and close proximity to public transport14 weeks paid parental leaveFlexibility to achieve work-life balanceOpportunities for allWe commit to respond to every applicant.Employees attending certain workplace settings, including health and care facilities, may be required to meet mandatory vaccination obligations.TO APPLYFor further information relating to this opportunity and to view the position description, please click here.All applicants must attach a Resume and Cover Letter addressing the Key Selection Criteria (located on the last page of the Position Description). Please note, incomplete applications may not be considered.Applications close 11:59 pm Sunday 19th January 2025.Like to know more? Please contact David Honour – Manager Enquiries on David.Honour@holmesglen.edu.auIf you require specific support to apply for this position, please contact the People Experience Department on 03 9564 1530 and we will work with you to identify the best way to assist.
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