On behalf of our esteemed Not-For-Profit client situated in the northern suburbs, we are actively seeking a compassionate yet goal-oriented Credit Controller to join their team. This role is ideal for individuals who balance empathy with the determination to realise financial targets, and comfortable in a high volume and heavily phone based environment. Key Responsibilities: Regular phone and email communication with clients for payment follow-ups and to address any billing queries. Resolve disputes with clients empathetically and professionally, and facilitate swift resolution of issues. Prepare and perform regular account reconciliations. Maintain comprehensive records of all communications and transactions with clients. Actively monitor client accounts, ensuring prompt payments. Essential Requirements: Proven experience in a Credit Controller role or similar position. Robust communication and negotiation skills, with a proven track record in client handling over email and telephone. Exceptional customer service skills with a sincere and empathetic approach towards clients. The ability to work autonomously and make informed decisions. Resilient and tenacious with a drive to achieve collection targets. Sound numerical skills and a proficiency in data-driven decision-making. If you're a relationship-driven professional with a passion for contributing positively to the community and thrive in an autonomous role, this could be your next career move. Our client offers a compassionate work environment along with a competitive salary package and opportunities for career advancement. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.