Job DescriptionWhat you will do:Reporting to the Operations Manager, you will manage a seamless Park operation through the provision of consistent high standards in product, food and beverage and guest services.You WillOversee and take accountability for the smooth running of the Parks day to day operationsEnsure amazing guest experience, deliver an immaculate product and support your team to shineMaintain appropriate levels of employees in all areas of the Parks operations and ensure the Park is structured effectively in order to exceed guest serviceOversee asset management focusing on the protection and preventive maintenance of key assets and buildingsManage financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecastsCapital works project managementEstablish, monitor and manage key business performance indicatorsMonitor and maintain a high standard of safety of all guests, visitors and employeesManage, develop and assist to recruit employees of all levelsThis is a rewarding and challenging experience for the right person - no one day will be the same. Recognising the importance of our location within Cape Hillsborough National Park, this location will not be suited to those with pets. Onsite accommodation is available with subsidised rent as part of the contract of employment.What You Will BringOur ideal candidate will have relevant hotel/resort/park management experience where initiative, organisational and advance planning skills are essential. Ideally, you will have experience in working in an experiential tourism destination and managing key relationships. You will also have experience in successfully managing properties with onsite Food and Beverage operations. You will be able to demonstrate experience in overseeing teams and the ability to understand and interpret awards and certified agreements. We welcome individuals that are innovative and have a customer and commercial focused mindset. You will also have:Previously managed or held a senior role in a holiday park, resort, hotel, or similar tourism related roleProven experience in leading successful teams through building and maintaining a positive cultureExperience working in an environment where initiative, organisational and advance planning skills are essentialPrevious oversight in managing properties with food concepts, or events will be highly regardedYou will demonstrate a flexible attitude to work and the passion to work as part of an operational leadership team who are hands on, confident and have a passion for delivering outstanding guest relationsYou will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and abilityYou walk the talk and can communicate to and manage teams at all levels.What’s in it for you?At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!Progressive flexibility, leave and well-being benefits to balance all of life's prioritiesTravel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more“ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar yearMarket leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlementsDiscounts on all NRMA insurance products including car, home & travelGrow or progress your career and move around the country or across the NRMA Group's business with us.Know You BelongWe’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
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