Role OverviewWe are looking for a motivated and customer-oriented individual to join our clients team. You will be the first point of contact for customers, providing outstanding service while managing a range of administrative and operational duties to support smooth business operations.Key Duties And Responsibilities Respond professionally to customer inquiries across phone, email, and online platforms Deliver clear, timely, and accurate product and service information Resolve customer concerns with empathy, focusing on positive outcomes Process and track orders with precision using internal systems Maintain accurate and up-to-date customer records and databases Perform data entry and administrative tasks with a focus on quality and efficiency Collaborate with internal teams to ensure smooth workflow and service delivery Assist with general office duties and provide operational support as needed Requirements: Strong interpersonal skills with a passion for customer satisfaction Prior experience in customer service, administration, or related roles (advantageous but not essential) Excellent communication, organisational, and multitasking abilities High level of accuracy and attention to detail in data entry and documentation Adaptability to meet deadlines in a dynamic work environment Familiarity with basic office systems; experience with CRM or ERP platforms is a bonus A proactive and collaborative mindset with a can-do attitude Why Join?Our client prides itself on fostering a workplace that values collaboration, innovation, and continuous improvement. By joining the team, you’ll gain exposure to a respected industry leader, enhance your professional skills, and contribute to meaningful customer solutions.How To ApplyAre you ready to build on your customer service and administrative skills in a dynamic role? Please submit your resume and cover letter to Amy Robertson on arobertson@sharpandcarter.com.au