Join the Fabbris team as a part-time Customer Service member based in Campbellfield Victoria. Our Story Fabbris Smallgoods is a 100% Australian-owned and run family business, producing quality smallgoods made from the finest Australian pork and beef sourced from trusted suppliers in its state-of-the-art facility. Backed by three generations of butchers, our award-winning smallgoods speak for themselves.Established in 1980, Fabbris Smallgoods has supplied distributors, wholesalers, food service, cafes and restaurants, delis, butcher shops and independent retailers across Australia with the finest smallgoods for over 40 years.PERFECTION IS OUR OBSESSION Your Story As a Customer Service team member at Fabbris you will be part of the Sales team based in Campbellfield, Victoria and will be involved in: Maintaining a positive, empathetic, and professional attitude toward customers.Responding promptly to customer & consumer enquiries.Receiving and processing of daily orders to ensure timely follow up to meet specified delivery dates.Monitor customer sales order progress and ensure that the team and customers are kept fully informed regarding any supply & transport issues.Coordinate and delegate transport manual and online bookings, timeslots, planning to ensure Monitor customer satisfaction and ensure that any customer complaints, debtor, or other issues are resolved in an appropriate and timely manner.Knowing our products inside and out so that you can answer questions.Field any new sales opportunities and engage Sales team.Build and maintain customer relationships to contribute to the development of growth and customer retention.Field new enquiries and consumer feedback. As part of the Customer Service team: You will use your Customer Service experience & and any FMCG knowledge to respond promptly to customer enquiriesYou will be putting your problem-solving, decision-making, abilities into use dailyYou will use your outstanding verbal and written communication skillsYou will be an enthusiastic, self-motivated individual who thrives within a team environment An attractive remuneration package will be tailored to your skills and experience.