Company: MSP BlueshiftLocation: Melbourne, VIC (Mostly remote with occasional onsite work)Salary: $90k-100k, plus super, plus profit shareAbout Us:MSP Blueshift provides IT managed support and IT security services to small and medium businesses, primarily in the Melbourne area. We utilize some of the best tools available and have a highly systemized approach to our service provision. We are currently ISO 27001 certified, awarded Channels Futures MSP 501 2024 Top Managed Service Provider, Great Place to Work Certified MAR2025-MAR2026 and have implemented EOS.Key Responsibilities:Provide IT support to clients using our ticketing system (excluding desktop support).Complete small and medium projects independently.Take a proactive approach to ongoing problems.Assist junior team members with escalated tickets.Provide onsite support when required.Participate in the after-hours emergency support roster.Required Qualifications:Experience with installing and supporting Windows servers, email, firewalls, and wireless networks.Strong troubleshooting skills and perseverance to resolve technical problems.Advanced Office 365 experience beyond basic account administration, including policy management, CAP, MDM.Some experience with and understanding of Cybersecurity frameworks and applications.Excellent teamwork and communication skills.Enthusiasm for continuous skill improvement.You Will Be:Able to work with minimal supervision.Proactive in addressing support issues and willing to go the extra mile when required.Excellent in customer service with outstanding written and verbal communication skills.Aligned with our company core values.Company Core Values:The solution is out there: With a can-do attitude and willingness to learn, we will get it done.Communicate from ground level: Knowing how to do the job is one thing, doing it with respect, understanding, and humility matters more.Simple wins over complex: Simplicity is a cornerstone to enduring success. We focus on removing unnecessary complexity every time.Turn the turtles: Success happens when people care about those around them. Like a turtle on its back, we will always help to turn it back over.How to Apply:If you are passionate about IT support and meet the above requirements, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for MSP Blueshift.
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