Direct source position, no response to criteria required Start ASAP to 30 June 12 month extension NV1 security clearance required Mort Street, Canberra Our client, an independent Federal agency in charge of organising, conducting and supervising Australian elections, are Seeking an experienced Service Desk Analyst to join their team. Responsibilities: Assist staff viz phone, email, remote and onsite support with faults, issues, incidents and service requests within ITIL framework. Determine software and hardware requirements to provide solutions to problems. Install and configure software and hardware, and repair and replace peripheral equipment. Ensure all service support knowledgebase and artefacts, and policies and procedures are followed at all times to ensure consistency and compliance of service. Assist in the development and updating of knowledgebase articles, and standard operating processes and procedures. Coordinate with team members and other support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required Experience: Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable. Ability to gain an understanding of Australian electoral law and practice. Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network. Analytical abilities with the ability to obtain accurate conclusions and apply innovative initiatives while contributing to change and business improvement strategies How to apply: To apply for this opportunity please click quick apply or call Coral on (02) 6299 1006. This role closes on Friday, 31 January 2025 at midday (Job ID CW10366). Please note that only suitable candidates will be contacted.