ECommerce Lead Job no: 942796 Work type: Permanent / Full time Location: Support Office - Docklands From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”. Great opportunity to play a key role in Myer’s eCommerce Tools & Services Join a collaborative team in a fast-paced environment Flexible hybrid working model – work from our Docklands office and the comfort of your own home Myer is currently looking for an eCommerce Lead to drive our Tools & Services, focusing on the ongoing maintenance, support and improvement of our digital services. About the Role: Act as the liaison between eCommerce and post-purchase teams to support execution of all post-sale propositions on the website Develop eCommerce processes and reporting mechanisms to support the online range, providing guidance to internal stakeholders Oversee the implementation and management of all on-site digital services, including Ratings & Reviews and Bookable Services Collect and analyse data on service performance to drive ongoing improvement in on-site customer services Support the resolution of operational challenges related to online services, ensuring a cohesive customer experience between online engagement and in-store interactions Maintain and optimise all on-site size propositions, providing guidance to the broader Digital Team to enhance the customer experience Support key stakeholders on enhancement rollout across all Tools, assisting with documentation and operationalisation About You: Previous experience in eCommerce, ideally in the retail sector. Sound business acumen with strong analytical and planning capabilities Ability to work autonomously within a fast‐paced environment Highly organised and analytical with a strong attention to detail Flexibility in hours worked, with some weekend work required (minimal) Strong experience with website analytics, ideally Google Analytics Experience in eCommerce platforms, PIMs or search and merchandising tools Strong proficiency using Microsoft Office Suite – particularly in Microsoft Excel Uses retail management expertise to merchandise, operate and organise the website to deliver wonderful customer experiences A passion for eCommerce and user experience A strong team player who is able to work collaboratively with both internal and external teams Benefits to you: Generous team member discounts on all Myer products, including team-member exclusive discounts Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work A supportive leadership and team network to set you up for success Career growth and succession opportunities across the business We’d love to hear from you even if you don’t meet all the criteria listed above. We welcome applications from people of diverse backgrounds, whether it’s gender, sexuality, ethnicity, religion, age, disability and neurodiversity. We encourage candidates to ask for any adjustments that will support them to be their best through the recruitment process. Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be. Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands. Welcome Home Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration. Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve. Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable. Applications close: 12 Mar 2025 AUS Eastern Daylight Time