Programa is a leading project management and specification platform trusted by thousands of architects and interior designers in over 90 countries. Designed to streamline every stage of the design process, Programa consolidates project management, product specification, procurement, and collaboration into a single, intuitive platform. By replacing fragmented workflows with an all-in-one solution, Programa enables design professionals to create, organize, and execute projects more efficiently. With tools for developing FF&E schedules, mood boards, and seamless client collaboration, Programa empowers designers to stay on track, reduce complexity, and bring their creative visions to life with ease.About the Trade PortalPrograma’s Trade Portal is a product marketplace designed to connect leading brands with architects and interior designers at the point of specification. By integrating directly into the designer’s workflow, the Trade Portal allows brands to showcase their products where designers are actively sourcing and specifying. With advanced search, personalised recommendations, and curated collections, the Trade Portal simplifies product discovery and ensures that brands can reach the right designers at the right time.We're seeking someone with mid-level experience who can take ownership of and improve existing sales and marketing processes. As the Programa Trade Portal Sales Coordinator, you'll integrate with our dynamic sales team, manage accounts, coordinate with suppliers, and strengthen our commitment to delivering exceptional sales support. Your main focus will be to assist product suppliers to add their products onto the Trade Portal, ensuring they can be easily found, specified, and integrated into real projects. If you're enthusiastic, have strong attention to detail, digital skills, and a positive attitude, we'd love to hear from you.Key ResponsibilitiesAssist our senior sales team to onboard new supplier clients to the Programa Trade Portal platform quickly and smoothly.Aid in prioritising new leads and preparing outbound sales materials.Be the main point of contact for Trade Portal account support and assistance.Collaborate with the sales team to enhance sales processes, ensuring a seamless transition from sale to onboarding.Maintain and strengthen relationships with our clients with prompt and effective communication, problem-solving and task completion.Use your tech-savviness to quickly adapt to new tools, manage feedback, and report bugs on platforms like Linear.Use project management tools such as Notion for effective documentation, tracking progress, and collaborating with cross-functional teams.Manage and promptly respond to emails and inquiries, maintaining clear and concise communication.Play a pivotal role in fostering client relationships, managing feedback loops, and facilitating product improvements.Ensure the CRM (HubSpot) is kept up to date detailing all customer contact and onboarding progress.QualificationsA fast learner who can swiftly grasp and implement new processes and tools.Familiar with digital technology and a natural at integrating this into your work. Familiarity with CRM, ecommerce, complex data and leveraging AI tools to improve efficiency is a plus.Effective communicator, capable of liaising with various stakeholders, including clients, sales, marketing, product and development teams.Ability to understand technical information and relay it to customers concisely.Excellent attention to detail.Customer-centric mindset with a passion for enhancing customer experiences.Prior experience in customer service, customer success, account management or A&D fixture and fitting supplier roles is advantageous.Ability to manage time and prioritise work within timelines.A proactive and adaptable approach to problem-solving and innovation.Salary / BenefitsJoin a pioneering company at the forefront of reshaping interior design and architecture practices.Opportunity to contribute to the growth of a transformative platform.Collaborate with a diverse team of professionals dedicated to innovation and excellence.Apple products provided.Hybrid work environment.Our office is located in the thriving hub of Cremorne, Melbourne, close to cafes, restaurants, train stations, gyms, and parks. We are a small but passionate team, and we are looking for someone with the drive, motivation, and enthusiasm to help us grow a global business from the very beginning.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesSoftware Development
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