Census Workforce Support Officer (APS4), Census Temporary Workforce Salary : $72,973 - $82,080 (plus 15.4% superannuation and allowances) Temporary, non-ongoing, full time or part time, flexible working arrangements, weekend and late night work Location : Canberra The Australian Bureau of Statistics (ABS) is Australia's national statistical agency and an official source of independent, reliable information.
We tell the real story of Australia, its economy and its people by bringing life and meaning to numbers.
About the area Every five years, the ABS counts every person and household in Australia.
We call this the Census of Population and Housing ('the Census').
The 2026 Census will be Australia's 19th national Census.
The Census is the most comprehensive snapshot of the country and tells the story of how we are changing.
Census data informs us about the economic, social, and cultural make-up of the country.
The Census will require a large geographically dispersed Temporary Workforce of approximately 35,000 employees.
The Census Temporary Workforce Project is responsible for the recruitment, onboarding, training, and support of this workforce.
About the role We are looking to fill several Census Workforce Support Officer (APS4) positions in the 2026 Census Temporary Workforce Project team.
These roles will be based in operational contact centres and will enable a smooth, consistent, and positive experience for candidates and staff employed in the Census temporary workforce.
Officers will provide high quality, frontline assistance which may include resolving queries relating to application support, technical and operational procedures in a dynamic call centre environment.
They will contribute to ideas and identify areas of opportunity for improvement.
Key Duties and Responsibilities The key duties and responsibilities of the Census Workforce Support Officer are to: ensure operations are conducted with the wellbeing and safety of your team front of mind provide exceptional customer service through multiple communication channels assess and use judgement to determine customer needs and requirements, and where appropriate refer them to relevant information identify areas of opportunity to improve service levels and contribute to the resolution of issues and problems review operating procedures to ensure all work is carried out meets quality standards build and sustain positive relationships with team members and actively participate in teamwork and group activities build and maintain relationships with stakeholders What we are looking for (selection criteria) To be suitable for the role of Census Workforce Support Officer, you should have most or all of the following skills, qualities, and experience: customer-focused and committed to providing effective and responsive support good teamwork skills with an optimistic, flexible attitude which promotes a positive workplace culture strong written, verbal and phone communication skills good analytical skills to identify opportunities and contribute to solutions high attention to detail with accurate data entry skills a demonstrated ability to contribute to and support change in the workplace Hours and availability Due to the dynamic nature of Census Operations, operational business hours will fluctuate over the lifetime of this contract to enable the delivery of the test in 2025, and the 2026 Census.
Workforce Support Centres will initially operate Monday to Friday (7:30am AEST to 8:30pm AEST).
During field operations, they will be open seven days a week, with extended hours from 7:30 am to 11:30 pm, where you will be asked to work some weekends.
As a Support Officer, you will be required on-site during the induction of new staff, and across their onboarding and training periods.
This is to ensure that staff have the support required to successfully perform their role.
How to apply To apply, complete an online application form on the ABS e-recruitment system.
You will need to upload your current resume (maximum of 3 pages), provide referee details (please provide your current supervisor) and respond to the following: Please provide examples of how you have demonstrated the skills and qualities required to undertake the responsibilities outlined in the selection criteria – in no more than 500 words .
Please note responses under 200 words will not be considered.
In addition to your written response, your resume will be used to assess your skills and experience for the role/s.
Further information For further information, please contact Casey Mooney on 02 6252 5810 or ******.
Applications for this process will close 11.30 P.M AEDT on Sunday 20 October 2024.
Late applications will not be accepted.
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