* You're a passionate customer service professional.
* We are enhancing the financial wellbeing for our customers.
* Together we’re delivering outstanding customer experiences.
You will be joining one of our Multi Channel Branches!
What is a Multi Channel Branch?
o Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.
o After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
o Assist customers with general banking transactions, answering questions and queries.
o Build a personal connection with customers through meaningful conversations face to face and through our direct channels.
o Work with customers to use our in-branch technology and digital banking options.
o Complete Financial Health Checks to assess customers’ financial needs.
o Process applications for personal loans, credit cards and associated products.
o Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
o Be provided with continuous training and development to support your career aspirations.
We’re interested in hearing from people who have:
o A passion for delivering outstanding customer service with every interaction.
o The ability to have great conversations and confidence to ask challenging questions.
o Problem-solving attitude and curiosity in finding the right solutions.
o An open approach to learning new things and goal-oriented.
o An ability to work collaboratively as a team to deliver a seamless customer experience.
Don't wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply.
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