We are looking for a skilled Field Technician. In this role, you will be responsible for performing on-site installations, maintenance, and repairs of various hardware and systems to ensure optimal functionality for our customers.
Requirements
o Support of end user computing infrastructure including but not limited to:
1. Desktops, laptop, monitors, printers, Skype/ MS Teams telephony, End user peripherals, any other devices that become available in marketplace to enable similar capabilities
o Providing touch services to support issues related to Wintel, Networking, Storage, Audio Visual System, Video Conferencing facilities and any other devices that become available in the market to enable similar capabilities
o Coordinate activities with other suppliers to resolve incidents or service requests
o Provide support for controlled shutdown and activities that affect computer rooms
o Provide support to other suppliers that maintain network attached printers and multi-function devices (MFDs)
o Assist with end user configuration of new MFDs or additional printing peripherals
o Facilitate access for approved external personnel to site computer rooms that are subject restrict access at company sites
o Perform on site activities, including scheduled recurring activities requested by the company. These activities include, but are not limited to:
1. Performa site computer or server room physical and environmental checks
2. Perform rolling desktop asset audit
3. Reboot or power cycle of devices
4. Provide IT supplier escort or onsite assistance to support teams for incident diagnosis resolution or service request
5. Provide desktop related hardware and software break-fix and support
6. Diagnosis and correction of malfunctions and failures of equipment installed at the designated service location sites and using designated support methods
7. Desktop assistance for supported software and hardware components including operating systems
8. 2nd line resolution of generic desktop application incidents including but not limited to Operating system, Microsoft office application, email application and desktop related internet issues
9. Hardware support – 1st level problem diagnosis, for desk and laptop hardware and associated peripheral where call cannot be confirmed as hardware failure by Service desk
10. Includes swap out of faulty components, using site stock available. Work with hardware maintenance and repair services as required for field based stock and specialize skills requirements
11. Limited printer support such as assistance on paper jams, changing of consumables excluding paper
12. Diagnose and correct malfunctions and software failures for in scope services
13. Onsite assistance for supported software components including operating systems related drivers to support approved peripherals and software applications.
14. Develop relationships with site users, periodically meet critical users
15. Identify incident or situation requiring escalation, trigger formal escalation in accordance with the employer’s contract and in scope services
16. Carry devices to the site to perform required swap outs / device replacements while receiving appropriate guidance from the technical support team
17. Carry valid employee ID proof or government issued ID proof while visiting client locations and completing induction for sites as required by customer
18. Maintaining vehicle or washing the windscreen in order to ensure that customer site’s safety requirements are met
19. contribute to the Company Safety Guarantee including but not limited to conducting regular safety workplace interactions, participating in safety discussions and fo
Benefits
About Us
Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at Careers@zoneitsolutions.com or contact us at 0434189909
Also follow our LinkedIn page for new job opportunities and more.
Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.