Responsibilities
1. Monitor onboarding health across new customers to ensure we are fast-tracking value and setting customers up for long term success.
2. Define business objectives with customers and identify a plan to help them see early success with the platform
3. Adapt processes to provide a tailored onboarding experience and meet customer needs
4. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
5. Be a trusted advisor Mailchimp domain expertise and the ability to identify opportunities to rmend necessary services and service partners to help meet new customer onboarding milestones
6. Work closely with customers and their tech teams to fully integrate Mailchimp into their marketing tech stack
7. Identify, capture and escalate implementation risks that could lead to churn or a failed implementation
8. Train customers and provide progressive guidance throughout the implementation and launch process.
9. Partner with other customer facing teams to optimize customer hand-offs and improve the customer experience
10. Mentor new team members (Onboarding Specialists) as they ramp up and begin to engage with customers
Job ID 2024-52968