Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love, care for the world, dare to challenge the status quo! About Novotel Surfers Paradise Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise, close to all forms of public transport and our iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: Boulevard Café & Bar, The Restaurant, on# 5 outdoor bar, as well as in-room dining. We offer a professional and relaxed atmosphere, providing genuine hospitality for our guests. For our guests wanting to unwind we offer a heated outdoor swimming pool & spa, tennis courts and gym. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.About the job As our Reservations Manager, you will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department. This role will work closely with the General Manager, Front Office Manager, Revenue Manager and Director of Sales & Marketing on all aspects of revenue maximization across all distribution channels.As a Reservations Manager you will be responsible for:Providing exceptional customer service, listening to guests in order to understand their needs and offering tailored optionsOverseeing the day to day Management of the Reservations team and assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist the team as requiredMonitoring third party websites and GDS to maximise REVPAREnsure the Property reaches maximum occupancy and returns through efficient room allocations, accurate monitoring and inspection of bookings in the reservations systemAssisting guests with bookings and proactively responding to TrustYou guest feedback.Working with and developing business relationships with travel agents, corporate and leisure businessMaintaining regular communication with the Sales team, ensuring that any leads are passed onUpholding our Accor Live Limitless loyalty program, ensuring that guests are correctly linked to guest history and departments are aware of any special needsHandling a high volume of reservations with superb 100% accuracy from the team to ensure data integrityLead the Reservations team culture to focus on loyalty and driving recruitment of new membersProvides ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the departmentManaging Out of Order Rooms and Inventory during renovationsAbout you Qualifications and Experience:Previous minimum of 2 years' experience in similar role in a 200+ room Hotel with a background in Front Office or Reservations in a dynamic hotel environment.Demonstrated ability to lead, coach and develop the team.A willingness to be hands on within the operation and drive a culture of guest obsession and loyalty with the team.The ability to create meaningful connections, creating a high level of trust with the team.Excellent time management and organisational skills giving you the ability to handle tight deadlinesYou'll be able to work independently and have the ability to run a busy reservations systemHave a passion to sell every last room in a competitive marketPrevious experience with the following programs highly desirable though not essential: OPERA Cloud, Zambion, purchaseplus, ResaWEB, HotelLINK, DataWEB, TrustYOU, HotSOS and ACDC.You'll be confident, solution focused, team playerThe flexibility to work a variety shifts including public holidays as required.Self-motivated and target drivenYou are flexible and have a desire to work in a dynamic, fast-paced teamCurrent First Aid and RSA certificates or the ability to obtain these.Experience in the hospitality industry and ACCOR is advantageousMust hold valid unlimited Australian work rightsIn terms of technical skills, this role calls for a high level of computer literacy, specifically around Microsoft Outlook and Excel. You will have an exceptional ability to think ahead of the game and forecast accordingly, you will also possess a strong understanding of yield management. Experience with OPERA Cloud would be highly advantageous.What's in it for you?In return, we offer excellent career development and training opportunities within a dynamic and supportive team as well as employee benefits including discounted accommodation and food & beverage services worldwide.Full time positionPaid birthday or wellness leaveFree car parkingFree staff meals during shiftACCOR Career Milestone and birthday celebrationsColleague food and beverage and accommodation discounts across our worldwide Accor NetworkTraining opportunities through the Accor AcademyOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.So, when will you be joining us?The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:• Ongoing career and professional development opportunities• A rewarding work environment• Global discounts on hotel accommodation & Food and BeverageWhat are you waiting for? APPLY NOW