Apply now Job no: 493410Work type: Permanent full timeLocation: Waterloo, AdelaideCategories: Information TechnologyActive leads the way in Vegetation Management across Australia, powered by our industry-leading Vegetation Management System, Active Mobile.We're looking for a motivated and skilled Application Support Engineer to join our team and work across our comprehensive systems stack. You'll assist with support, works tracking, configuration, spatial processing, automation, scripting, and systems integrations.You'll collaborate with technical leads, system managers, support technicians, and field users to identify and implement process improvements, manage releases, and support integration solutions - all with a strong connection to our operations team.The RoleProvide application support for Active's data collection systems and supporting web applicationsCollaborate with the Support Team and stakeholders to maintain Active Mobile - our core Works & Asset Management SystemTrack work using our IT ticketing system and mentor junior staffContribute to documentation efforts, helping to standardise common practices and reduce key-person dependencyBuild strong working relationships with technical and operational stakeholdersStay current with trends and best practices in data collection systems and field-based technologiesGet involved in front-end design and development where applicableContribute to testing - system, performance, and user acceptanceApply your scripting skills, especially in Python, to automate and streamline processesRequired ExperienceExperience in the Vegetation Management industry or adjacent industries is highly desirableProven experience supporting line-of-business applications built on a 3-tier architecture (IIS, logic/services layer, SQL) running on WindowsExperience customising applications with workflows, screens, and configurationsFamiliarity with ITIL principles and working in a service management environment (e.g. Jira)Understanding of release management and DevOps principlesDo you have?Solid experience supporting .NET-based applicationsStrong SQL skills, preferably T-SQL, for troubleshooting and query optimisationStrong Python scripting skills for automationExcellent communication and collaboration skills - both with technical teams and non-technical usersStrong problem-solving abilities and attention to detailCustomer-focused approach, able to work across a broad range of internal and external stakeholdersAbout You - The Most Important Piece!You:Have a natural curiosity - you pull things apart to understand how they workAre a Permanent Resident or Australian CitizenEnjoy working with people - collaboration is at the heart of this roleExposure to field work, system/software configuration, or ERP implementations is highly regarded. Familiarity with spatial systems is a bonus - but not essential.Why ActiveStable employment in a progressive, innovative, 50-year-old family-owned businessIn-house training and mentoring in spatial technologies and system supportA genuinely supportive, forward-thinking teamCompetitive salary, Christmas shutdowns, and the latest techOpportunities to work on meaningful applications solving real-world problemsFlexible working arrangements - hybrid works, but face to face is important in this role (minimum 3 in/2 split expected)Who are Active?We are a family and Australian owned company, that is Australia's largest provider of arboriculture, vegetation management and consultancy services. We service and advise major cities, governments, and utility companies across Australia, to help keep our environment safe and green.At Active, we have a proven track record of nurturing our people, equipping them with the skills and qualifications to succeed. Through traineeships, apprenticeships, and internal development, our team members have the opportunity to grow, thrive, and advance across and up our organisation. Join Active and you will have a clear path to success.Make Australia your office and apply NOW!Advertised: 15 Apr 2025 Cen. Australia Standard TimeApplications close: