Join this family owned global business working within a small team in Customer Service. The new office is located in the Blacktown/Marsden park area This family, global business, with their head office being in Europe, supply products which are used in the construction, industry and DIY/hardware and are sold in more than 130 countries in all continents. Their modern office located in the Blacktown/Marsden park area are seeking an experienced, proactive and focussed customer service Officer to join their small team. Directly reporting into the Team Leader, you will be part of a dedicated team responsible for the efficient and accurate processing of customer orders to ensure the delivery of a quality customer experience. The role includes:- Managing and processing inbound customer contacts relating to order inquiries, order placement, product, supply, pricing & delivering questions (via phone & email) Composing accurate & prompt replies to all customer correspondence Reviewing and entering all customer orders Maintaining & updating the customer database as required. Processing credits & returns The successful candidate will have:- A minimum of 2 years previous experience in a similar role Previous SAP experience will be a benefit, or ERP system proficiency Very clear communication and problem solving skills The ability to multi task and be efficient A proactive and positive attitude In return you will:- Have the opportunity to make a difference Enjoy a fully paid birthday off annually Be involved in Monthly company lunches Love working in modern offices Be paid well to make a positive impact producing great results If you have what we are looking for and want a long term position, please apply