We are seeking a hands-on IT Manager to lead our client's IT department. This is a permanent role. The client is looking to bring some of their IT capabilities in-house and this role is responsible for ensuring smooth IT operations, high-quality support, and strategic IT initiatives to meet business needs. You will be supporting 8 locations in NSW and 9 locations in VIC. In addition to this, you will have a car, limited fuel and phone allowances. Please note you will not be required to drive to the sites, only the head office which is located in Mulgrave.Salary: $130,000 including superKey Responsibilities:Manage day-to-day IT operations, ensuring seamless business supportDevelop and implement IT service management processes to enhance efficiencyBudgeting, forecasting, and planning for future IT service needsBuild and maintain strong relationships with suppliers and partnersMonitor and report on IT systems performance, taking preventative and corrective actionImplement and comply with corporate IT policies and proceduresEnsure compliance with relevant laws, regulations, and IT security standardsOversee cyber security systems and policies to protect company assetsProvide hardware and software support across NSW, VIC, and remote/WFH staffMaintain WAN and LAN connections, company email, on-site servers, NAS, and UPS hardwareManage user access rights, asset registers, and IT documentationEnsure backups of on-site and cloud-hosted company dataSupport call center platforms and other industry-specific systems usedKey Requirements:Minimum three years’ experience in a similar IT management role in a small/medium sized environmentMust still be hands-on and willing to learn new technologies/systemsStrong problem-solving and analytical skillsExcellent communication and interpersonal skillsExperience in IT project managementProficiency in Windows Server, VMware, and Microsoft 365At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Experience: 5 yearsSkills: IT Manager, Information Technology Manager, Infrastructure LeadQualifications:Bachelor's DegreeEducation: Bachelor Degree
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