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In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.
Role Title: Customer Service Representative
Hours: Monday – Friday, Full Time Permanent
Reporting: Branch Manager
Essential Skills & Qualifications
* Previous customer service or industry experience preferred, but not essential
* Clinical experience or a background in allied health is desirable
* Adept at navigating computer systems to manage customer interactions and records
* Ability to analyse situations and think critically to find solutions to customer issues
* Excellent verbal and written communication skills
* Ability to remain composed in a fast-paced work environment and under pressure
Duties & Responsibilities
* Resolve customer issues and concerns in an efficient manner
* Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
* Assist customers with accurate and timely order placement, tracking, and processing
* Foster strong and positive relationships with customers to encourage loyalty and repeat business
* Provide excellent customer service over the phone and on emails making a great first impression in every case
How to apply
Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers! Please note there are multiple roles available.
About the company
Aidacare is one of the leading players in the Healthcare Equipment Industry. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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