PRIMARY RESPONSIBILITIES
• Play an active role to assist the Service Manager to realise the company’s strategies for growth of our service and aftermarket capabilities. Including daily workflow, planning and time management for service activities and service technicians.
• Process all incoming service and warranty enquiries, including the group email, and if required directing them to the appropriate person or department in a timely manner.
• Ensure all Quotations for Service Exchange, Service Repairs are actioned and recorded in a timely manner.
• Play an active role in CRM and warranty processes
• Follow up with clients on any outstanding Quotations on a regular basis.
• Ensure all invoices from suppliers are appropriately coded, matched to the appropriate Purchase Order and sent to Head Office in a timely manner.
• Generate Purchaase Orders as and when required for the procurement of goods and services as required.
• Administer the Facilities Pump Hire Fleet ensuring appropriate records and Invoicing are current and up to date.
• Manage the Facility administration files in a systemic manner.
• Generate Manufacturing/Shop Orders as and when required.
• Manage the day to day requirements of commodities as required to ensure the Facility functions effectively.
• Ensure that all requests from the Finance Department for documentation pertaining to Audit Requirements are complete and sent in a timely manner.
• Ensure the Office Facilities are maintained in a clean, tidy and respectable manner.
• Display a level of Professionalism that provides the platform for a positive working environment.
• Comply with all company policies and procedures.
• Adhere to and play an active role in NOV OH&S processes and systems and legislative compliance.
• Carry out any administration requirements such as booking stock in, dispatching orders to clients, and booking in Service Jobs etc.
• Assist other service facilities as required.
• Perform such other duties relevant to the position as may be necessary.