What you’ll do:
1. Provide personalised face-to-face support at both first and second levels, delivering troubleshooting solutions with a friendly and professional demeanor.
2. Assist customers across all levels of the organization, from frontline staff to executive management, ensuring a seamless support experience.
3. Offer mobility support for various devices, including troubleshooting app installations and connectivity issues on phones, tablets, and laptops.
4. Handle desktop and application support, as well as peripheral and hardware assistance for printers, keyboards, mice, webcams, and more.
5. Provide expertise in MS Teams and Cisco video conferencing support, AV setup, and meeting room technology.
6. Support core applications such as Office 365 apps and desktop software like Edge, Chrome, and Active Directory.
7. Collaborate with incident management in Service Now and assist new starters with their technology setup on Day 1.
8. Work alongside the IT Service Desk and SmartBar team to restore service efficiently and contribute proactively to the management of knowledge bases and self-service articles for continuous improvement.
What you’ll bring:
9. Experience working in a first or second level IT support role for 1 year minimum.
10. Demonstrated Customer Service skills with a strong focus on the customer.
11. Experience supporting mid to executive level customers.
12. Qualification in Information Technology (desirable).
13. Demonstrate in depth knowledge of Desktop, Mobility and Peripheral technologies.
14. High level of oral and written communication skill.s
15. Experience supporting meeting room and VC technology.
16. A good understanding of infrastructure platforms and technologies.
17. Strong technical background with high level of troubleshooting skills.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
18. Employee rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths.
19. Employee discounts - We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
20. Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
21. Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
22. Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits,
Why you’ll love working with us
Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear – to deliver banking that’s good for our customers, our people and the world.
We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities
Chase the sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.
By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.
Advertised: 15 Jul 2024 AUS Eastern Standard Time
Applications close: 29 Jul 2024 AUS Eastern Standard Time
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